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Product Returns

Need a part or have a question about a recent delivery? Use our contact form to submit a request to our Horizon warranty experts.

If you have recently made a purchase and wish to return or cancel or your order, please begin by filling out the form below.

Our team of Fitness experts will start the process and contact you to complete the return claim.

Please note that all returns are subject to the return policy.

Please supply as much detail as possible about your case. Including images of broken equipment and detailed reasons for return or cancellation. A Horizon Fitness expert will contact you with full details on your claim.

This is a 9-digit number and can be found in the subject line of your order confirmation email.

Please enter a short description of your issue. A support team member will contact you as soon as possible to help resolve it.