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Delivery & Setup

We guarantee you'll only get the best delivery experience possible.

White Glove Delivery & Assembly
Scheduled delivery to the room of your choice, full assembly and debris removal. Free returns.

In-Room Delivery
Scheduled delivery to the room of your choice within one flight of stairs. Free returns.

Threshold Delivery
Scheduled threshold delivery. Free returns.

Curbside Shipping
Package delivery to your property, the rest is up to you.

Prices vary by product. Select your delivery option in checkout. Please note not all options are available on all units.

Shipping time varies by product. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday. Restrictions apply. To read full shipping details, please visit our policies page.

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100% Guarantee

Get a great workout, guaranteed

If you’re not 100% satisfied with your machine, just return it in 30 days for a full refund. It’s that easy. Returns are 100% on us when you select Threshold Delivery or above. That means no restocking or return shipping fees.

To read the full guarantee policy details, please visit our policies page.

Software Updates

Horizon Fitness recommends all customers update their console software prior to first use. Follow the installation instructions for your console and operating system. Please note that your USB stick will need to be formatted to FAT32 prior to copying the software files to it.

Software updates should be performed according to these installation instructions. (PDF)

⚠️ Performing this update will erase previously saved user data and reset your equipment’s console to its factory default settings. If you’re unsure whether your equipment needs an update, please e-mail Customer Technical Support or call 888.244.4192 to verify.

⚠️ Caution: Software updates are for customers in North America only. Consult your local customer service for updates before downloading if you are outside of North America.

Horizon Fitness firmware updates

Models Firmware Additional Files
Elite R7 Bike, Elite U7 Bike, Horizon Elite E7 Elliptical, Horizon Elite T7 Treadmill, Adventure 3 Treadmill, Adventure 5 Treadmill, Evolve 5 Elliptical, Evolve 3 Elliptical WIFI Module Firmware for ViaFit (771.17 KB) Firmware PDF (2.16 MB)

Horizon Fitness software updates

Models Software Additional Files
IF YOU DON'T KNOW WHAT SOFTWARE TO UPDATE OPEN THIS FILE TO SEARCH FOR YOUR MACHINE SOFTWARE (228.76 KB) INSTRUCTION ON HOW TO UPDATE THE SOFTWARE (389.26 KB)
Treadmill T101-05 (TM486 or TM734) Treadmill T101-05_S1.12 (108.38 KB)
Treadmill T202-04 (TM492 or TM726) Treadmill T202-04_V3.002 (109.52 KB)
Treadmill T303-02 (TM1004 or TM761) Treadmill T303-02_V2,001 (104.24 KB)
Treadmill 7.0AT-01 (TM704) Treadmill 7.0AT-01_V4.001 (112.16 KB)
Treadmill 7.0AT-03 (TM1002C or TM765) Treadmill 7.0-03_V5.001 (100.41 KB)
Treadmill 7.4AT-01 (TM499 or TM746) Treadmill 7.4AT-01_V3.002 (115.85 KB)
Treadmill 7.4AT-02 (TM499B or TM746B) Treadmill 7.4AT-02_V5.001 (117.25 KB)
Treadmill 7.8AT-02 (TM758B or TM1000C) Treadmill 7.8AT-02_V1.003 (110.1 KB)
Treadmill Elite T7 (TM475) Treadmill Elite T7_V4.004 (116.53 KB)
Treadmill Elite T7-02 (TM475C) Treadmill Elite T7-02_V5.005 (208.42 KB)
Treadmill Elite T9-2 (TM724) Treadmill Elite T9-02_V4.003 (123.77 KB)
Elliptical Elite E7 (EP585) Elliptical Elite E7_V5.011 (107.19 KB)
Elliptical EX 59-03 (EP716 or EP283) Elliptical EX59-03_S3.01 (90.44 KB)
Elliptical 7.0AE (EP703 or EP284) Elliptical 7.0AE_V7.003 (114.74 KB)
Elliptical LS15.0E (EP572) Elliptical LS15.0E_V1.004 (8.54 MB)
Peak Trainer HT5.0 (EP031-) Peak Trainer HT5.0_V2.007 (89.39 KB)
Treadmill T5-02_V5.002 Treadmill Elite T5-02_V5.002 (118.88 KB)