Delivery & Setup

We guarantee you'll only get the best delivery experience possible.

In-Room Delivery & Assembly $239
Scheduled delivery to the room of your choice, full assembly and packaging removal. Free returns.

In-Room Delivery $119
Scheduled delivery to the room of your choice within one flight of stairs. Free returns.

Enhanced Delivery $59
Scheduled threshold delivery. Free returns.

Economy Shipping $0
Package delivery to your property, the rest is up to you.

Not all shipping options available with every product. See individual product pages for details. Select your shipping option in checkout. Shipping time varies by product. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday. Restrictions apply. Economy Shipping only in select markets. To read full shipping details, please visit our policies page.

100% Guarantee

Get a great workout, guaranteed

If you’re not 100% satisfied with your machine, just return it in 30 days for a full refund. It’s that easy. Returns are 100% on us when you select Enhanced Delivery or above. That means no restocking or return shipping fees.

To read the full guarantee policy details, please visit our policies page.

Returns & Cancellations

Product, delivery, or service questions? Use our contact form instead.


  • Please supply as much detail as possible, including reasons for return/cancellation and any images of damaged equipment.
  • After you submit this form, our customer service team will review your claim and follow up with you.
  • All returns are subject to the return policy.

This is a 9-digit number and can be found in the subject line of your order confirmation email.

Please refer to your owner’s manual for the location of the serial number.

Please enter a short description of your issue. A support team member will contact you as soon as possible to help resolve it.