A note about Coronavirus: We are doing everything we can to continue to build, distribute, and maintain Horizon Fitness equipment during this time. We are making every effort to ensure equipment is handled and delivered inside the guidelines provided by the CDC. Additionally, we are taking every precaution to make sure our partners are practicing safe hygiene. We look forward to being your continued partner and appreciate your patience at this time.
Please note: Room of Choice and White Glove services may not be available in your area. If at the time of delivery we find that in home setup or room of choice is not an option we will provide a full refund of the delivery upgrade cost and perform a first threshold delivery. Return shipping fees may apply if you choose to cancel or refuse your delivery. Safety is paramount, and our teams continue to use best practices to stay safe. Any in home service increases the risk of being exposed to the virus.
All products sold through the Horizon Fitness website ship directly from Horizon Fitness warehouses. Shipping time varies by product. It usually takes between 1-3 business days for orders to leave our warehouses. However, during winter and the peak holiday shopping season, it can take up to 15 days. After your product ships, it may be in transit for up to 10 additional days. Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.
The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.
👉🏽 For shipping inquires related to an active order, please contact Estes Forwarding Worldwide (EFW) at EFWHorizon@efwnow.com or call 844-961-0329 to get detailed information about your upcoming delivery.
Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.
Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-man crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach. An appointment with a four hour delivery window will be set with the customer. Signature required.
Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required.
Includes delivery to the room of choice (including one flight of stairs), unpacking and debris removal. With or without assembly. An appointment with a four hour delivery window will be set with the customer. Signature required.