Shipping and Delivery

A note about Coronavirus: We are doing everything we can to continue to build, distribute, and maintain Horizon Fitness equipment during this time. We are making every effort to ensure equipment is handled and delivered inside the guidelines provided by the CDC. Additionally, we are taking every precaution to make sure our partners are practicing safe hygiene. We look forward to being your continued partner and appreciate your patience at this time.


Active Orders: Click here to track your order or contact our Customer Experience team at support@horizonfitness.com or 1.888.878.9011 for shipping inquires.


All products sold through the Horizon Fitness website ship directly from Horizon Fitness, except for ZIVA fitness accessories which ship directly from ZIVA.

Your order will leave the Horizon warehouse in 1-5 days after being placed. After your product ships, it may be in transit for up to 10-15 additional days. Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.

If you ordered a part and/or accessory, the product will ship via ground Fedex. If you ordered a ZIVA fitness accessories it will ship directly from ZIVA. Please note, per Fedex policy, address changes or corrections to parts and accessory shipments will cost $11 per occurrence if changes are made after your order is submitted.

Prices vary by product. Select your delivery option in checkout (please note not all options are available on all units.) If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. Delivery is performed during business hours, 9am-5pm Monday-Friday. If you selected Standard Delivery, In-Room Delivery or White Glove Delivery & Assembly, the delivery company will contact you a few days prior to schedule a delivery window. A signature is required upon delivery to protect your purchase. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.

Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.

Curbside Shipping
Delivery will be performed by placing item on your property, first threshold delivery not guaranteed. Signature not required. A tracking number will be issued upon shipping. Customer will be responsible for reporting any damage upon receipt. In the event of a return, customer will be subject to return shipping costs of $155 and restocking fee of up to 20%.

Standard Delivery
Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-man crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach. An appointment with a four hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough delivery checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

In-Room Delivery
Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough unboxing checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

White Glove Delivery & Assembly
Includes delivery to the room of choice (including one flight of stairs), unpacking, full assembly and packaging removal. An appointment with a four hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough unboxing checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

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