Horizon Fitness guarantees full satisfaction on all of our products. We want you to be happy with your purchase and enjoy years of quality workouts, however, we understand that you may have to return an order. So, if in the first 30 days you’re not fully satisfied with your equipment for any reason, we’ll take it back for a full product refund or credit (minus return freight & assembly charges). To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at 877-700-8730. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RMA will not be accepted at our warehouse.
Payment and Financing Options
Just add any cardio machine to your cart and select “Finance with GreenSky” during the checkout process. You’ll be guided through a simple verification process as part of the secure application.
Subject to credit approval. Fixed APR of 0.00% for 18 months for each $1,000 financed.
Checkout securely with Visa, Mastercard, Discover or American Express.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY HORIZON FITNESS.You must call 1-888-993-3199 and speak to a return specialist for authorization. Horizon Fitness will authorize returns under the following conditions:
- You must contact Horizon Fitness to return your item within 30 days of receipt to receive a refund (No returns will be accepted after 30 days)
- All items must be returned in new and working condition to receive a refund.
- Parts are returned in the original shipping package with original packing materials. The packing slip and unused parts credit form must be included in the box. The original shipping fee is non-refundable, and customer is responsible for all return shipping costs.
Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee. (Restocking fee may cost up to 20% of item’s cost.)
Treadmills, Ellipticals, Bikes, and Rowers
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY HORIZON FITNESS. You must submit your claim using our product return initialization form and a customer service agent will process your request. If you have issues or additional questions please call 1-888-993-3199 and speak to a return specialist for manual authorization. Horizon Fitness will authorize returns under the following conditions:
Customer Responsibility - Customer responsible for all return freight and possible packaging costs, if:
- Customer cancelled order after unit has shipped from Horizon Fitness.
- Customer refusal at time of delivery for any reason other than damaged shipment.
- If customer can not be reached or does not contact the shipping company back within 3 attempts of initial contact. At which point Horizon Fitness will determine the unit undeliverable.
- Buyer’s Remorse - Authorization to return the unit must be made within 30 days from receipt of product
- Horizon’s obligation under this warranty is limited to repairing or replacing at our option after the 30 day guarantee has expired.
Item may be subject to a re-packaging fee. All original packaging must accompany the returned product . If you return an item due to size limitations, you are still responsible for freight costs both ways and a restocking fee may apply. The customer will be responsible for getting product beyond the threshold/door.
Horizon Fitness’s Responsibility - Horizon Fitness will assume all shipping charges, IF:
- Noted visible packaging damage and refused delivery. Customer should contact Horizon Fitness to inform them of refused delivery. No Return Authorization will be issued in this situation (damage of package must be noted on delivery receipt).
- Noted visible packaging damage received delivery (damage of package must be noted on delivery receipt).
- Unit is non-repairable as determined by Horizon Fitness Customer Service Dept.
- Customer received unit other than what he/she ordered.
Additional Return Information
- The customer will be responsible for getting product beyond the threshold/door.
- Horizon Fitness will contact the freight carrier to pick up packaged product at customer location.
- Once unit is returned back to Horizon Fitness, Horizon Fitness will refund the original order total minus return shipping charges.
- It’s recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday 9 a.m. to 5 p.m.
Customers with a return will be refunded once the unit is received back by Horizon Fitness. Please allow 6-8 weeks for refunds to be processed.
A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Horizon Fitness.
For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers not valid in retail stores or on previous purchases. Offers are subject to availability and may change at any time. Free warranty promotions not valid in Florida.
Manufacturer’s Warranty Policy
This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component, or defective part and is the sole remedy of the warranty. If the consumer is not located within 150 miles of a Horizon Fitness authorized service provider, Horizon Fitness will pay service provider’s mileage up to 150 miles, any additional mileage is the responsibility of the customer. The warranty does not cover normal wear and tear, improper assembly or maintenance or installation of parts or accessories not originally intended or compatible with the treadmill as sold. This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports, or outdoors. Failure to comply will void the warranty. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Horizon Fitness shall not be responsible for incidental or consequential damages. All returns must be pre-authorized by Horizon Fitness. Horizon Fitness’s obligation under this warranty is limited to replacing or repairing, at Horizon Fitness’s option, the product at one of its authorized service centers. A Horizon Fitness authorized service center must receive all products for which a warranty claim is made. These products must be received with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. Parts and electronic components reconditioned to "as new condition" by Horizon Fitness or its vendors may sometimes be supplied as warranty replacement parts and constitute fulfillment of warranty terms. This warranty gives you specific legal rights, and your rights may vary from state to state.
Horizon Fitness’s obligation under our warranty policy is to repair or replace at our option.
Horizon Fitness respects the privacy of its users. Horizon Fitness recognizes the importance of protecting personal information you may supply us when visiting our Web site. Our policy is to use the information we acquire from users when you complete a contact form for internal business purposes only, and maintain appropriate security measures to keep the information private. Horizon Fitness will not sell, trade or rent your personal information and will not share your name, address, e-mail address or other personal information with anyone outside of Horizon Fitness.
Some areas of our site may require you to complete a contact form in order to access certain information. Horizon Fitness only stores the personal information you provide. In this case your contact information needs to be completed only once in order to view all the secure pages on our Web site. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable and current Internet security methods and technologies.
From time to time, we may contact you to request feedback on your experience using the Web site to assist us in improving the site. In addition, we may contact you to request feedback on your Horizon Fitness product usage.
Please note that Horizon Fitness is not responsible for the content or privacy policies of other Web sites to which the Horizon Fitness Web site may link.
Shipping and Delivery
All products sold through the Horizon Fitness website ship directly from Horizon Fitness. Shipping time varies by product and takes between 1-15 business days. The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply.
At any time you can email EFWHorizon@efwnow.com or call 844-961-0329 to get detailed information about your upcoming delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday.
Service levels vary and you can choose the one the best fits your need. If you have special delivery instructions or requests please contact us and we can set up your order 1-888-993-3199
*** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.
Three shipping and delivery options are available for you to select during checkout:
Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-man crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach.
Room of Choice Delivery
Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required.
White Glove Delivery
Includes delivery to the room of choice (including one flight of stairs), unpacking and debris removal. With or without assembly. An appointment with a four hour delivery window will be set with the customer. Signature required.