At Horizon, our commitment to promoting health and well-being through exercise has never been stronger. We want to reassure you of the steps we’re taking to continue to deliver home fitness equipment to you during these uncertain times.
Our warehouses are stocked and ready to ship the Horizon products you see available to buy online. Extra precautions are being taken to ensure our warehouse and delivery crews are able to safely deliver equipment to your home. This includes following guidelines for increased sanitation measures and minimizing in-person interaction. In light of these enhanced procedures, we ask that you are patient with our delivery and installation teams. Our goal is to always deliver a high level of customer service and we continue to strive to get your delivery to you as quickly as possible. At this time, standard deliveries can take up to 10-15 days to be delivered to your home.
Our customer support team is available to help should you have any questions about your order. Please contact us at 800 962 3596 or by email firstname.lastname@example.org. Our business hours are 8am to 5pm CST.
Thank you for your patience and understanding during this time. We look forward to continuing to support you on your health and fitness journey.
Horizon Fitness guarantees full satisfaction on all of our products. We want you to be happy with your purchase and enjoy years of quality workouts, however, we understand that you may have to return an order. So, if in the first 30 days you’re not fully satisfied with your equipment for any reason, we’ll take it back for a full product refund or credit (minus return freight & assembly charges). To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at 1-800-962-3596. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RMA will not be accepted at our warehouse. Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee. (Restocking fee may cost up to 20% of item’s cost.)top
Checkout securely with Visa, Mastercard, Discover or American Express. Or, buy now and pay over time with the Horizon Financing Program, offered in partnership with Citizens.
To finance your purchase, simply add any cardio machine to your cart and click “Checkout with financing” in the payment tab in checkout. You’ll be guided through a simple verification process as part of the secure application.
Financing is subject to individual credit approval. Fixed APR of 0.00% for 36 months for each $1,000 financed.
Available on purchases charged to a Horizon Financing account. 0% APR from date of purchase until paid in full. Limited time offer. Regular account terms apply to non-promo purchases. Standard Purchase APR: 29.99%. Prior purchases excluded. Account must be in good standing. Subject to credit approval. Click here for important information about Rates and Fees and to read the Citizens Line of Credit Agreement for full terms and conditions. Horizon Financing account issued by Citizens Bank, N.A.top
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY HORIZON FITNESS.You must call 1-800-962-3596 and speak to a return specialist for authorization. Horizon Fitness will authorize returns under the following conditions:
Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee. (Restocking fee may cost up to 20% of item’s cost.)
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY HORIZON FITNESS. You must submit your claim using our product return initialization form and a customer service agent will process your request. If you have issues or additional questions please call 1-800-962-3596 and speak to a return specialist for manual authorization. Horizon Fitness will authorize returns under the following conditions:
Customer Responsibility - Customer responsible for all return freight and possible packaging costs, if:
Item may be subject to a re-packaging fee. All original packaging must accompany the returned product . If you return an item due to size limitations, you are still responsible for freight costs both ways and a restocking fee may apply. The customer will be responsible for getting product beyond the threshold/door.
Horizon Fitness’s Responsibility - Horizon Fitness will assume all shipping charges, IF:
Customers with a return will be refunded once the unit is received back by Horizon Fitness. Please allow 6-8 weeks for refunds to be processed.
A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Horizon Fitness.top
For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers not valid in retail stores or on previous purchases. Offers are subject to availability and may change at any time. Free warranty promotions not valid in Florida.top
This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component, or defective part and is the sole remedy of the warranty. If the consumer is not located within 150 miles of a Horizon Fitness authorized service provider, Horizon Fitness will pay service provider’s mileage up to 150 miles, any additional mileage is the responsibility of the customer. The warranty does not cover normal wear and tear, improper assembly or maintenance or installation of parts or accessories not originally intended or compatible with the treadmill as sold. This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports, or outdoors. Failure to comply will void the warranty. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Horizon Fitness shall not be responsible for incidental or consequential damages. All returns must be pre-authorized by Horizon Fitness. Horizon Fitness’s obligation under this warranty is limited to replacing or repairing, at Horizon Fitness’s option, the product at one of its authorized service centers. A Horizon Fitness authorized service center must receive all products for which a warranty claim is made. These products must be received with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. Parts and electronic components reconditioned to "as new condition" by Horizon Fitness or its vendors may sometimes be supplied as warranty replacement parts and constitute fulfillment of warranty terms. This warranty gives you specific legal rights, and your rights may vary from state to state.
Horizon Fitness’s obligation under our warranty policy is to repair or replace at our option.top
Horizon Fitness respects the privacy of its users. Horizon Fitness recognizes the importance of protecting personal information you may supply us when visiting our Web site. Our policy is to use the information we acquire from users when you complete a contact form for internal business purposes only, and maintain appropriate security measures to keep the information private. Horizon Fitness will not sell, trade or rent your personal information and will not share your name, address, e-mail address or other personal information with anyone outside of Horizon Fitness.
Some areas of our site may require you to complete a contact form in order to access certain information. Horizon Fitness only stores the personal information you provide. In this case your contact information needs to be completed only once in order to view all the secure pages on our Web site. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable and current Internet security methods and technologies.
From time to time, we may contact you to request feedback on your experience using the Web site to assist us in improving the site. In addition, we may contact you to request feedback on your Horizon Fitness product usage.
Please note that Horizon Fitness is not responsible for the content or privacy policies of other Web sites to which the Horizon Fitness Web site may link.
Any claim of offensive, potentially defamatory or infringing content shall be escalated to the digital marketing manager and addressed immediately.top
At Horizon, we’re committed to making at home fitness more accessible to everyone, and that begins with our website experience. If you experience any difficulty using our website or notice any content that is not fully accessible and user friendly, please contact us so we can assist you. Our Customer Service team can be reached at 1-800-962-3596 or email us at email@example.com. We greatly value your feedback and suggestions for improvement.top
A note about Coronavirus: We are doing everything we can to continue to build, distribute, and maintain Horizon Fitness equipment during this time. We are making every effort to ensure equipment is handled and delivered inside the guidelines provided by the CDC. Additionally, we are taking every precaution to make sure our partners are practicing safe hygiene. We look forward to being your continued partner and appreciate your patience at this time.
Please note: Room of Choice and White Glove services may not be available in your area. If at the time of delivery we find that in home setup or room of choice is not an option we will provide a full refund of the delivery upgrade cost and perform a first threshold delivery. Return shipping fees may apply if you choose to cancel or refuse your delivery. Safety is paramount, and our teams continue to use best practices to stay safe. Any in home service increases the risk of being exposed to the virus.
All products sold through the Horizon Fitness website ship directly from Horizon Fitness warehouses. Shipping time varies by product. It usually takes between 1-3 business days for orders to leave our warehouses. However, during winter and the peak holiday shopping season, it can take up to 15 days. After your product ships, it may be in transit for up to 10 additional days. Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.
The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.
👉🏽 For shipping inquires related to an active order, please contact Estes Forwarding Worldwide (EFW) at EFWHorizon@efwnow.com or call 844-961-0329 to get detailed information about your upcoming delivery.
Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.
Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-man crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach. An appointment with a four hour delivery window will be set with the customer. Signature required.
Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required.
Includes delivery to the room of choice (including one flight of stairs), unpacking and debris removal. With or without assembly. An appointment with a four hour delivery window will be set with the customer. Signature required.