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Delivery & Setup

We guarantee you'll only get the best delivery experience possible.

White Glove Delivery & Assembly
Scheduled delivery to the room of your choice, full assembly and debris removal. Free returns.

In-Room Delivery
Scheduled delivery to the room of your choice within one flight of stairs. Free returns.

Threshold Delivery
Scheduled threshold delivery. Free returns.

Curbside Shipping
Package delivery to your property, the rest is up to you.

Prices vary by product. Select your delivery option in checkout. Please note not all options are available on all units.

Shipping time varies by product. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday. Restrictions apply. To read full shipping details, please visit our policies page.

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100% Guarantee

Get a great workout, guaranteed

If you’re not 100% satisfied with your machine, just return it in 30 days for a full refund. It’s that easy. Returns are 100% on us when you select Threshold Delivery or above. That means no restocking or return shipping fees.

To read the full guarantee policy details, please visit our policies page.

Policies

COVID-19 Update

At Horizon, our commitment to promoting health and well-being through exercise has never been stronger. We want to reassure you of the steps we’re taking to continue to deliver home fitness equipment to you during these uncertain times.

Our warehouses are stocked and ready to ship the Horizon products you see available to buy online. Extra precautions are being taken to ensure our warehouse and delivery crews are able to safely deliver equipment to your home. This includes following guidelines for increased sanitation measures and minimizing in-person interaction. In light of these enhanced procedures, we ask that you are patient with our delivery and installation teams. Our goal is to always deliver a high level of customer service and we continue to strive to get your delivery to you as quickly as possible. At this time, standard deliveries can take up to 15 days to be delivered to your home.

Our customer support team is available to help should you have any questions about your order. Please contact us at 1.888.878.9011 or by email support@horizonfitness.com. Our business hours are 8:00 am to 8:00 pm CST M-F.

Thank you for your patience and understanding during this time. We look forward to continuing to support you on your health and fitness journey.



30-day Guarantee

Horizon Fitness guarantees full satisfaction on all of our products. We want you to be happy with your purchase and enjoy years of quality workouts, however, we understand that you may have to return an order. So, if in the first 30 days you’re not fully satisfied with your equipment for any reason, we’ll take it back for a full product refund or credit (minus return freight & assembly charges). To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at 1.888.878.9011 or fill out the return form. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RMA will not be accepted at our warehouse. Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee. (Restocking fee may cost up to 20% of item’s cost.)

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Payment and Financing Options

Checkout securely with Visa, Mastercard, Discover or American Express. Or, buy now and pay over time with the Horizon Financing Program, offered in partnership with Citizens.

The Horizon Financing Program offers 6-, 12-, 18- or 24-month 0% APR* plan. 36-month plans available on machines $999 and up only. To finance your purchase, simply add any cardio machine to your cart and click “Checkout with financing” in the payment tab in checkout. You’ll be guided through a simple verification process as part of the secure application.

*Offer available on this purchase when charged to a Horizon Financing Account. Terms of promotion apply from date of purchase until the purchase is paid in full. Promotional offers may be based on creditworthiness. Limited time offer. Minimum purchase requirements may apply. Regular account terms apply to non-promo purchases. Standard Purchase APR: 29.99%. Click here for important information about Rates and Fees and to read the Citizens Line of Credit Agreement for full terms and conditions. Horizon Financing account issued by Citizens Bank, N.A.

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Return Policies

ALL RETURN REQUESTS MUST BE REVIEWED BY HORIZON FITNESS. You must call 1.888.878.9011 and speak to a return specialist for authorization or fill out the return form. Horizon Fitness will authorize returns under the following conditions:

  • You must contact Horizon Fitness to return your item within 30 days of receipt to receive a refund (no returns will be accepted after 30 days).
  • All items must be returned in new and working condition to receive a refund unless authorized by a Horizon Fitness Customer Experience agent.
  • All original packaging must accompany the returned product.
  • Parts orders: parts should be returned in the original shipping package with original packing materials. The packing slip and unused parts credit form must be included in the box. The customer is responsible for all return shipping costs for parts returns.

Items may be subject to a restocking fee of up to 20% of the item’s cost. If your item was delivery via Threshold Delivery, In-Room Delivery or White Glove Delivery & Assembly, you will not be responsible for return shipping costs or a restocking fee.

Customer Responsibility - Customer responsible for all return freight and possible packaging costs, if:

  • Customer cancels the order after the unit has shipped from Horizon Fitness.
  • Customer refuses unit at the time of delivery for any reason other than damaged shipment.
  • If customer cannot be reached or does not contact the shipping company back within 3 attempts of initial contact.
  • Repairable or cosmetic damage is noted, but customer refuses to work with Horizon Tech Support to repair free of charge.
  • Buyer’s Remorse or size limitations upon delivery: authorization to return the unit must be requested within 30 days of product receipt.

Horizon’s obligation under this warranty is limited to repairing or replacing at our discretion after the 30-day guarantee has expired. For all returns, customer will be responsible for disassembling the machine and must place it beyond the threshold/door for pickup.

Horizon Fitness’s Responsibility - Horizon Fitness will assume all return charges, IF:

  • Delivery was refused due to visible packaging damage that was noted on the delivery receipt. The customer should contact Horizon Fitness to inform them of their delivery refusal. No Return Authorization will be issued in this situation.
  • Delivery was received, but with visible packaging damage that was noted on the delivery receipt.
  • Unit is non-repairable as determined by Horizon Fitness Technical Support Department.
  • Customer received unit other than what they ordered.
  • Customer selected one of the following shipping options: Threshold Delivery, In-Room Delivery, or White Glove Delivery & Assembly.

Additional Return Information

  • Horizon Fitness only works with preferred partners. Under no circumstances can we accept returns from delivery companies not scheduled and approved by Horizon Fitness.
  • Horizon Fitness will contact the freight carrier to pick up packaged product at customer location. Machine must be disassembled and placed in original packaging. Package must be placed beyond threshold/door for pickup.
  • Once unit is rerouted to Horizon Fitness, Horizon Fitness will refund the original order total minus return shipping charges if applicable.
  • It is recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday 9 a.m. to 5 p.m.

ZIVA FITNESS ACCESSORIES

Horizon will gladly assist with returns or exchanges if accessory product is damaged or defective. Depending on the circumstances and the condition of the product, the customer may be responsible for return shipping fee and up to a 20% restocking fee. Please email support@horizonfitness.com or get a return request started here.

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Refund/Exchange Policy

Refunds

Customers can contact the Horizon Customer Experience team at 888.878.9011 or email sales@horizonfitness.com to work with an agent to get started on a return or refund. Please allow up to 7 business days for refunds to be processed.

Exchanges

A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Horizon Fitness.

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Promotional Policy

For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers not valid in retail stores or on previous purchases. Offers are subject to availability and may change at any time. Free warranty promotions not valid in Florida.

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Manufacturer’s Warranty Policy

This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component, or defective part and is the sole remedy of the warranty. If the consumer is not located within 150 miles of a Horizon Fitness authorized service provider, Horizon Fitness will pay service provider’s mileage up to 150 miles, any additional mileage is the responsibility of the customer. The warranty does not cover normal wear and tear, improper assembly or maintenance or installation of parts or accessories not originally intended or compatible with the treadmill as sold. This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports, or outdoors. Failure to comply will void the warranty. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Horizon Fitness shall not be responsible for incidental or consequential damages. All returns must be pre-authorized by Horizon Fitness. Horizon Fitness’s obligation under this warranty is limited to replacing or repairing, at Horizon Fitness’s option, the product at one of its authorized service centers. A Horizon Fitness authorized service center must receive all products for which a warranty claim is made. These products must be received with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. Parts and electronic components reconditioned to "as new condition" by Horizon Fitness or its vendors may sometimes be supplied as warranty replacement parts and constitute fulfillment of warranty terms. This warranty gives you specific legal rights, and your rights may vary from state to state.

Horizon Fitness’s obligation under our warranty policy is to repair or replace at our option.

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Privacy Policy and Terms of Use

The following information explains our policy regarding any personal information you may supply to us when using the Web site. By accessing and using the Web site, you agree to the terms of the Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. Horizon Fitness reserves the right to change the Privacy Policy from time to time at its sole discretion.

Horizon Fitness respects the privacy of its users. Horizon Fitness recognizes the importance of protecting personal information you may supply us when visiting our Web site. Our policy is to use the information we acquire from users when you complete a contact form for internal business purposes only, and maintain appropriate security measures to keep the information private. Horizon Fitness will not sell, trade or rent your personal information and will not share your name, address, e-mail address or other personal information with anyone outside of Horizon Fitness.

Some areas of our site may require you to complete a contact form in order to access certain information. Horizon Fitness only stores the personal information you provide. In this case your contact information needs to be completed only once in order to view all the secure pages on our Web site. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable and current Internet security methods and technologies.

The Horizon Fitness Web site may save information on your system in the form of a "cookie" to access secure information or to better track usage of our Web site. There is no personally identifiable information stored in the cookie. A cookie is either a small text file that is stored on your hard drive, or some information that is stored in memory until you close your browser. Web pages that write and read cookies can only interact with the cookie files(s) for your browser and a cookie can only be accessed by the same domain server that sent it. This saves you from having to re-enter the same information as you access secure information. No third party has access to the information we collect this way. Your privacy is important to Horizon Fitness and we will only use cookies as an enabling tool.

From time to time, we may contact you to request feedback on your experience using the Web site to assist us in improving the site. In addition, we may contact you to request feedback on your Horizon Fitness product usage.

Please note that Horizon Fitness is not responsible for the content or privacy policies of other Web sites to which the Horizon Fitness Web site may link.

Any claim of offensive, potentially defamatory or infringing content shall be escalated to the digital marketing manager and addressed immediately.

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Website Accessibility

At Horizon, we’re committed to making at home fitness more accessible to everyone, and that begins with our website experience. If you experience any difficulty using our website or notice any content that is not fully accessible and user friendly, please contact us so we can assist you. Our Customer Service team can be reached at 1.888.878.9011 or email us at sales@horizonfitness.com. We greatly value your feedback and suggestions for improvement.

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Shipping and Delivery


A note about Coronavirus: We are doing everything we can to continue to build, distribute, and maintain Horizon Fitness equipment during this time. We are making every effort to ensure equipment is handled and delivered inside the guidelines provided by the CDC. Additionally, we are taking every precaution to make sure our partners are practicing safe hygiene. We look forward to being your continued partner and appreciate your patience at this time.


Please note: It will not be possible to upgrade delivery options after checkout. In-Room Delivery services may not be available in your area. If at the time of delivery we find that in home setup or room of choice is not an option we will provide a full refund of the delivery upgrade cost and perform a first threshold delivery. Safety is paramount, and our teams continue to use best practices to stay safe. Any in home service increases the risk of being exposed to the virus.


Active Orders: Click here to track your order or contact our Customer Experience team at support@horizonfitness.com or 1.888.878.9011 for shipping inquires.


All products sold through the Horizon Fitness website ship directly from Horizon Fitness, except for ZIVA fitness accessories which ship directly from ZIVA.

It usually takes between 1-7 business days for orders to leave our warehouses. After your product ships, it may be in transit for up to 10 additional days. Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.

If you ordered a part and/or accessory, the product will ship via ground Fedex. If you ordered a ZIVA fitness accessories it will ship directly from ZIVA. Please note, per Fedex policy, address changes or corrections to parts and accessory shipments will cost $11 per occurrence if changes are made after your order is submitted.

Prices vary by product. Select your delivery option in checkout (please note not all options are available on all units.) If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. Delivery is performed during business hours, 9am-5pm Monday-Friday. If you selected Threshold Delivery, In-Room Delivery or White Glove Delivery & Assembly, the delivery company will contact you a few days prior to schedule a delivery window. A signature is required upon delivery to protect your purchase. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.

Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.

Curbside Shipping
Delivery will be performed by placing item on your property, first threshold delivery not guaranteed. Signature not required. A tracking number will be issued upon shipping. Customer will be responsible for reporting any damage upon receipt. In the event of a return, customer will be subject to return shipping costs of $155 and restocking fee of up to 20%.

Threshold Delivery
Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-man crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach. An appointment with a four hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough delivery checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. If you should elect to return your purchase, the delivery crew will remove your item (if it has not yet been assembled) and any packaging. You will not be responsible for return shipping costs or restocking fees. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

In-Room Delivery
Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough unboxing checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. If you should elect to return your purchase, the delivery crew will remove your item (if it has not yet been assembled) and any packaging. You will not be responsible for return shipping costs or restocking fees. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

White Glove Delivery & Assembly
Includes delivery to the room of choice (including one flight of stairs), unpacking, full assembly and packaging removal. An appointment with a four hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough unboxing checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. If you should elect to return your purchase, the delivery crew will remove your item (if it has not yet been assembled) and any packaging. You will not be responsible for return shipping costs or restocking fees. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

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