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Delivery & Setup

We guarantee you'll only get the best delivery experience possible.

White Glove Delivery & Assembly
Scheduled delivery to the room of your choice, full assembly and debris removal. Free returns.

In-Room Delivery
Scheduled delivery to the room of your choice within one flight of stairs. Free returns.

Threshold Delivery
Scheduled threshold delivery. Free returns.

Curbside Shipping
Package delivery to your property, the rest is up to you.

Prices vary by product. Select your delivery option in checkout. Please note not all options are available on all units.

Shipping time varies by product. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday. Restrictions apply. To read full shipping details, please visit our policies page.

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100% Guarantee

Get a great workout, guaranteed

If you’re not 100% satisfied with your machine, just return it in 30 days for a full refund. It’s that easy. Returns are 100% on us when you select Threshold Delivery or above. That means no restocking or return shipping fees.

To read the full guarantee policy details, please visit our policies page.

Warranty Boosts

You’ll automatically receive strong warranty protection with your purchase of exercise equipment that includes access to our customer support center and nationwide service network.

When you purchase a warranty boost, you’ll get an additional warranty package that has longer coverage, so you won’t have to worry about future equipment problems that could derail your workout plans. The warranty boosts below cover failure due to font-normal wear and tear or power surges and include full-machine replacement when necessary.

How to purchase a Warranty Boost

To purchase a warranty boost for a new machine, please add the selected machine to your cart. On the cart page, add the warranty boost from the “enhance your fitness experience” section.

To purchase a warranty boost for a previously purchased machine, please contact our sales support team at sales@horizonfitness.com. You need to purchase a warranty boost within 60 days of the purchase of your machine to qualify.


Warranty boost coverage begins date of purchase and runs concurrently with the manufacturer’s warranty. For example, a three-year warranty boost will extend a product with a one-year parts and labor manufacturer’s warranty by two additional years. Read the full policy details here.


Warranty Boost options and prices

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3 Year Warranty Boost: Parts & Labor

Machine Price Boost Price
Up to $499.99 $79.99
$500 – 1499.99 $119.99
$1500 – 1999.99 $149.99
$2000 – 2749.99 $189.99
$2750 and up $229.99
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3 Year Warranty Boost: Labor Only

Machine Price Boost Price
Any $129.99

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5 Year Warranty Boost: Parts & Labor

Machine Price Boost Price
Up to $499.99 $99.99
$500 – 1499.99 $149.99
$1500 – 1999.99 $199.99
$2000 – 2749.99 $249.99
$2750 – 3449.99 $299.99
$3500 and up $349.99
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5 Year Warranty Boost: Labor Only

Machine Price Boost Price
Any $159.99