Find solutions to some of the most common issues with your machine.
Take caution when centering the belt. Do not run belt faster than 1 mph and keep fingers, hair and clothing away from belt at all times.
If the running belt is too far to the right side: Using the supplied Allen wrench and with the treadmill running at 1 mph turn the LEFT adjustment bolt counter-clockwise a ¼ turn and wait for the belt to adjust itself. Use the motor cover marking or part line as a reference for alignment. Repeat if necessary, until the belt remains centered during use.
If the running belt is too far to the left side: Using the supplied Allen wrench and with the treadmill running at 1 mph turn the LEFT adjustment bolt clockwise a ¼ turn and wait for the belt to adjust itself. Use the motor cover marking or part line as a reference for alignment. Repeat if necessary, until the belt remains centered during use.
If you find the belt is slipping because it is too loose, center it then tension as needed. For easier adjustment bolt access, remove the end caps.
topJohnson Health Tech has identified a potential problem with 2009-2010 elliptical models manufactured under the Horizon Fitness brand name. In some instances, it is possible for the pedal to become disengaged, which has the potential to cause a user to slip and fall. Most of the issues are occurring directly out of the box and no injuries have been recorded. This issue can be fixed through replacement of the pedal link arm and foot pedal.
The EX-58, EX-68, EX-78, GS1050E and CE5.1 models are affected. If you have purchased one of these models, we ask that you cease using it immediately until we determine if your unit is part of the recall.
We are actively working on a voluntary corrective action plan, including a repair process. If you own one of these units, please cease use immediately and contact Johnson Health Tech at 1-800-244-4192, or at ellipticalsupport@horizonfitness.com for further instruction.
topUpdating the software to the most current version will usually solve this issue.
Here’s how to update the software:
You can also watch this video for more detailed instructions.
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