Indoor Cycles
Bring the feel of real road cycling to your home
Recumbent Exercise Bikes
For extra comfort and lumbar support
Upright Exercise Bikes
Like an outdoor bike with extra stability
Find solutions to some of the most common issues with your machine.
Resolution Replace Power Cord
Resolution Power source
Resolution Crimped power cable
Resolution Tripped circuit breaker
Resolution Cable connections
Resolution Safety key troubleshooting
Resolution Safety key reed switch troubleshooting
Resolution Lubricate the treadmill running deck
Resolution Check running belt and deck.
Resolution Check cables or loose wires.
Resolution Check running belt and deck.
A worn belt and deck can contribute to premature motor and motor control board failure.Resolution This issue can be resolved by aligning/centering and tensioning the running belt.
Take caution when centering the belt. Do not run belt faster than 1 mph and keep fingers, hair and clothing away from belt at all times.
If the running belt is too far to the right side: Using the supplied Allen wrench and with the treadmill running at 1 mph turn the LEFT adjustment bolt counter-clockwise a ¼ turn and wait for the belt to adjust itself. Use the motor cover marking or part line as a reference for alignment. Repeat if necessary, until the belt remains centered during use.
If the running belt is too far to the left side: Using the supplied Allen wrench and with the treadmill running at 1 mph turn the LEFT adjustment bolt clockwise a ¼ turn and wait for the belt to adjust itself. Use the motor cover marking or part line as a reference for alignment. Repeat if necessary, until the belt remains centered during use.
If you find the belt is slipping because it is too loose, center it then tension as needed. For easier adjustment bolt access, remove the end caps.
Resolution The air shocks have been engaged prematurely
Resolution Incline motor issues
Resolution Heart rate troubleshooting
Resolution Eliminate static
Resolution Improper grounding
Resolution Rubber mat
Resolution Lubricate deck
Resolution Checking running belt and deck
Resolution Noise issues service guide
Resolution Lubricate
Resolution Check running belt and deck.
Resolution Keypad issues
Resolution Power source
Resolution Console Wiring
Resolution Belt Tension/Lubrication
Resolution Lubricate the treadmill running deck
Resolution Treadmill needs to be recalibrated
Resolution Replace power cord
Resolution Weak Batteries
Resolution Weak Batteries
Resolution Console power troubleshooting guide
Updating the software to the most current version will usually solve this issue.
Here’s how to update the software:
You can also watch this video for more detailed instructions.
topResolution Heart rate troubleshooting
Resolution Improper Grip
Resolution Interference
Resolution Power supply
Johnson Health Tech has identified a potential problem with 2009-2010 elliptical models manufactured under the Horizon Fitness brand name. In some instances, it is possible for the pedal to become disengaged, which has the potential to cause a user to slip and fall. Most of the issues are occurring directly out of the box and no injuries have been recorded. This issue can be fixed through replacement of the pedal link arm and foot pedal.
The EX-58, EX-68, EX-78, GS1050E and CE5.1 models are affected. If you have purchased one of these models, we ask that you cease using it immediately until we determine if your unit is part of the recall.
We are actively working on a voluntary corrective action plan, including a repair process. If you own one of these units, please cease use immediately and contact Johnson Health Tech at 1.800.244.4192, or at ellipticalsupport@horizonfitness.com for further instruction.
topResolution Replace power adapter
Resolution Batteries in console may be weak (non-programmable models that do not plug into wall outlet).
Resolution Console Connection
Resolution RPM display troubleshooting
Resolution Improper Grip
Resolution Leveling
Resolution Bolts
Resolution Brake is rubbing against the flywheel.
Resolution Leveling
Resolution Bolts
Resolution The left pedal is reverse threaded.
Resolution Power Supply
Resolution Resistance service guide
Resolution Correct Seat Adjustment
Resolution Saddle Height Adjustment
Resolution Seat assembly
Resolution Locking Mechanism
Resolution See “Can’t find the proper saddle/seat position”
Resolution Proper leveling
Resolution Locking mechanism