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Contact Horizon
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Contact Form

Product, delivery, or service questions
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Order Status

Track orders, shipments, and returns
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Return Form

Returns, exchanges, cancellations, or damages
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Shipping Support

888.878.9011
Questions, scheduling, & status inquiries
support@horizonfitness.com

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General Sales & Customer Support

Horizon Customer Experience Team:
888.878.9011
M-F 8:00 a.m. - 10:00 p.m. CDT
Weekends: 8:00 a.m. - 7:00 p.m. CDT

Horizon Sales Team:
888.878.9011
M-F 9:00 a.m. - 7:00 p.m. CDT

support@horizonfitness.com

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Parts & Tech Support

Warranty: 800.244.4192
M-F 8:00 a.m. - 5:00 p.m. CDT
techsupport@horizonfitness.com

Out of Warranty: 888.878.9011
M-F 8:00 a.m. - 10:00 p.m. CDT
Weekends: 8:00 a.m. - 7:00 p.m. CDT
parts@horizonfitness.com

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Financing

Bread Pay: 844.992.7323
Available daily 8:00 a.m. - 8:00 p.m. EST
Closed federal holidays

Bread Pay Member Portal