Shipping and Delivery
All products sold through the Horizon Fitness website ship directly from Horizon Fitness. Shipping time varies by product and takes between 1-15 business days. The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply.
At any time you can email EFWHorizon@efwnow.com or call 844-961-0329 to get detailed information about your upcoming delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday.
Service levels vary and you can choose the one the best fits your need. If you have special delivery instructions or requests please contact us and we can set up your order 1-888-993-3199
*** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.
Three shipping and delivery options are available for you to select during checkout:
What to expect during delivery:
Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-man crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach.
Room of Choice Delivery
Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required.
White Glove Delivery
Includes delivery to the room of choice (including one flight of stairs), unpacking and debris removal. With or without assembly. An appointment with a four hour delivery window will be set with the customer. Signature required.