Support Register a Product

Shipping and Delivery


A note about Coronavirus: We are doing everything we can to continue to build, distribute, and maintain Horizon Fitness equipment during this time. We are making every effort to ensure equipment is handled and delivered inside the guidelines provided by the CDC. Additionally, we are taking every precaution to make sure our partners are practicing safe hygiene. We look forward to being your continued partner and appreciate your patience at this time.


All products sold through the Horizon Fitness website ship directly from Horizon Fitness warehouses. We work diligently to process your order as quickly as possible. Shipping time varies by product. It usually takes between 1-3 business days for your order to leave our warehouses, but it can take up to 15 days. After your product ships, it may be in transit for up to 10 additional days.

The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.

👉🏽 At any time you can email EFWHorizon@efwnow.com or call 844-961-0329 to get detailed information about your upcoming delivery.

Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.

  • Standard Shipping

    Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-man crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach. An appointment with a four hour delivery window will be set with the customer. Signature required.

  • Room of Choice Delivery

    Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required.

  • White Glove Delivery

    Includes delivery to the room of choice (including one flight of stairs), unpacking and debris removal. With or without assembly. An appointment with a four hour delivery window will be set with the customer. Signature required.


Please note: Out of an abundance of caution we have temporarily paused in-home delivery and assembly services. We will continue to offer free, no-contact deliveries to your door.

top