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Refund/Exchange Policy (not return policy)
Refunds
Customers with a return will be refunded once the unit is received back by Johnson Health Tech NA. Please allow 6-8 weeks for refunds to be processed.
Exchanges
A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Johnson Health Tech NA.
Great Workout Guarantee
If you’re not 100% satisfied, just return it in 30 days for a full refund. It’s that easy.
Shipping Options
Bronze
We get it inside the door
We won’t leave your new fitness equipment outside and unattended. We schedule delivery and then we bring your boxes inside the first ground-level door or into the garage.
- Scheduled delivery
- Placement inside first ground-level door or garage (no steps)
FREE
Silver
We do the heavy lifting
Not only will we carry the boxes inside the front door and then we carry them to the room of your choice whether it’s an upstairs bedroom or a lower-level family room.
- Scheduled delivery (choose room)
- Two flights of stairs included
$100
Gold
We tidy up after ourselves
We get your boxes where you want them, we unpack them and then we clear away all the debris so you don’t have a mess to clean up.
- Scheduled delivery (choose room)
- Two flights of stairs included
- Complete debris removal
$150
Platinum
We put it together
We fully assemble your equipment in the room of your choice. By the time we’re done, you’re ready to go with your first workout.
- Scheduled delivery (choose room)
- Two flights of stairs included
- Complete debris removal
- Full assembly
