You’ll automatically receive strong warranty protection with your purchase of exercise equipment that includes access to our customer support center and nationwide service network.

When you purchase a warranty boost, you’ll get an additional warranty package that has longer coverage, so you won’t have to worry about future equipment problems that could derail your workout plans. The warranty boosts below cover failure due to normal wear and tear or power surges and include full-machine replacement when necessary.

To purchase a warranty boost for a previously purchased machine, please contact our sales support team at 800.962.3596. You need to purchase a warranty boost within 60 days of the purchase of your machine to qualify.

We won’t leave your new fitness equipment outside and unattended. We schedule delivery and then we bring your boxes inside the first available ground level door of the house or building, or into your garage.

• Shipping time can range between 1–15 business days after purchase and varies by product. The shipping company will contact you to schedule your delivery a few days prior. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday.
• To read full shipping details, please visit our  policies page.

Customers with a return will be refunded once the unit is received back by Johnson Health Tech NA. Please allow 6-8 weeks for refunds to be processed.

A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Johnson Health Tech NA.

If you’re not 100% satisfied, just return it in 30 days for a refund. It’s that easy.