How do I activate the manufacturer’s warranty on my machine?
Register your warranty either by mail or online within 30 days of purchase. Please retain proof of purchase. Horizon Fitness product registration.
How do I contact Customer Tech Support?
Horizon Fitness Phone: 800.244.4192
Horizon Fitness E-mail: email@example.com
Mail: 1620 Landmark Drive, Cottage Grove, WI 53527
Our technical support call center is open from 8:00AM to 5:00PM CST Monday through Friday
What information will I need to supply to Customer Tech Support?
The Customer Tech Support Department will need the Horizon Fitness model number, serial number and the nature of the problem (error messages, symptoms, description of what is not working, etc.) an address, a contact name and a phone number. Proof of purchase is required for all warranty claims.
Where is the serial number located?
Please reference your Owner’s Manual for an illustration of where the serial number can be found. A copy of your Owner’s Manual can also be found on the Product Manual and Archive page.
How are products serviced in the marketplace?
Horizon has partnered with independent service providers throughout the United States who will be called upon to provide fast, reliable "in home" service should it be necessary. To find a service provider in your area, please find a dealer near you
How do I get service outside of North America?
Please contact the distributor for your country for more information about warranty and service. Products purchased within the USA are not covered under warranty outside of the USA and Canada. Click here for a list of international distributors.
What does "in home" use mean?
Our equipment is intended for private, residential use within a climate controlled room within your home. It is not intended for use by (but not limited to): Hotels, Resorts, Police and Fire Stations, Apartment Complexes, Rehabilitation and Sports Medicine Clinics, Hospitals, Elementary, Middle and High Schools, YMCA’s, Colleges, Universities, or Private/Public Health Clubs and business use of Personal Trainers.
What is covered under the warranty?
Repair or replacement of a defective motor, electronic component, or defective part, and is the sole remedy of the warranty.
What is not covered under the warranty?
Normal wear and tear, improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the equipment as sold.
Damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, neglect, theft, vandalism, fire, flood, wind, lightning, freezing, or other natural disasters of any kind, power reduction, fluctuation or failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects into the covered unit, or modifications that are unauthorized or not recommended by Horizon Fitness.
Incidental or consequential damages. Horizon Fitness is not responsible or liable for indirect, special or consequential damages, economic loss, loss of property, or profits, loss of enjoyment or use, or other consequential damages of whatsoever nature in connection with the purchase, use, repair or maintenance of the product.
Equipment used for commercial purposes or any use other than a single family or household, unless endorsed by Horizon Fitness for coverage.
Equipment that is owned or operated outside the US and Canada.
Delivery, assembly, installation, setup for the original or replacement units or labor or other costs associated with removal or replacement of the covered unit.
Any attempt to repair this equipment creates a risk of injury. Horizon Fitness is not responsible or liable for any damage, loss or liability arising from any personal injury incurred during the course of, or as a result of any repair or attempted repair of your fitness equipment are undertaken AT YOUR OWN RISK and Horizon Fitness shall have no liability.
Who is covered under the warranty?
The original owner, and it is not transferable.
Where is the best location for my machine?
Place the machine on a level surface. There should be 6 feet of clearance behind the machine, 3 feet on each side and one foot in front for the power cord. Do not place the machine in any area that will block any vent or air openings. Do not place your machine in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports or outdoors.
Why do I need a 15 or 20 amp dedicated circuit?
The components of all of our units and the owner’s guides are reviewed and certified by the ULCSE. This indicates that the information Horizon presents and the components used together are safe, in compliance and will not cause any problems. A 15 amp dedicated circuit is needed for Horizon products to insure the amount of power available to the unit is the most adequate as possible. Over time components will wear down and draw more power than when the machine was new and if adequate power is not available it may cause the breaker to trip.