I called about a problem with my Horizon T-50 and talked to very pleasant woman. She was very helpful, told me how to correct my issue, and sent me the part. It went together very well, problem fixed!

Joe M - Lockport, NY Feb, 2014

I wanted to take a moment and mention how good Stan is at his job. I know that customer service and technical support can be a frustrating job at times. Generally, I'm sure he's dealing with people on a "bad" day. But his helpful demeanor on the phone and his knowledge was evident in the way he dealt with my case. I don't send these types of e-mails as much as I should, but Stan really made an impression on me with the careful explanation of what I was seeing and his patience in hearing the trouble I was having with the treadmill.

He's a good man to have on your team.

Bryn J - Burnsville, MN Feb, 2014

The customer service people that I dealt with, Kera, Laura & Kayla were all WONDERFUL! They were VERY patient and very easy to work with. My compliments to them!

Marc H - Auburn, AL Feb, 2014

Our treadmill has served us well over the years of fairly heavy use, and when we have needed it, we have received great customer service.

Ron B - Port Moody, BC Feb, 2014

I had an unfortunate accident when reinstalling the belt on my treadmill which put a hole in the belt. I was skeptical as to if there was anything you could do for me. My issue was resolved quickly and without incident. I am very very grateful for your understanding and ability to work with me on this issue. Things like this are very important to me as a customer and I will always look to Horizon Fitness first, for all of my fitness needs. Thank you very much!!

Brian W - Troy, NY Feb, 2014