I've used my treadmill for many years. Both when recovering from surgery, for therapy and for everyday exercise. It has been a faithful tool in my overall health. When I had a problem Horizon gave me an inexpensive option. I so appreciate great service and great products.
The representative who spoke with me was very professional and knowledgeable, was able to work with my descriptions of parts and know what was needed.
My treadmill is now 10 years old and although I experienced two warranty situations I found that all of your customer assistance personnel are extremely cooperative, accommodating, and knowledgeable. It took several telephone conversations in order to insure that the treadmill was properly calibrated after component replacement and your people were very patient and encouraging during the entire process.
I am taking the time to thank you for the very professional delivery service Estes Express Lines provided today. The very heavy (191lbs) treadmill shipped from Johnson Health Tech Cottage Grove, WI to Pittsburgh, PA. It arrived in perfect condition, within minutes of the appointment: 01/28/2014 11:59AM.
The driver of the truck made sure the box was delivered inside on the coldest day this Winter (-12 degrees F). He deserves some recognition for representing the motto of Estes Express Lines - SERVICE IS WHAT OUR PEOPLE DELIVER!
Thanks for choosing this delivery service, it was a great experience.
Very helpful, knowledgeable salesperson who patiently explained what I needed and possibly did not need to purchase. The belt I ordered arrived much sooner than I expected and was surprisingly easy to install. I am very pleased with the entire experience!