I had an unfortunate accident when reinstalling the belt on my treadmill which put a hole in the belt. I was skeptical as to if there was anything you could do for me. My issue was resolved quickly and without incident. I am very very grateful for your understanding and ability to work with me on this issue. Things like this are very important to me as a customer and I will always look to Horizon Fitness first, for all of my fitness needs. Thank you very much!!
I was very satisfied with the assistance I received when trying to repair my Tempo brand treadmill. The support staff were very knowledgeable and helpful. They informed me of the required steps that I would have to take if the repair part malfunctioned. The repair part (motor control board) was received without incident. We have been using the treadmill for about two weeks now since I replaced the motor control board.
I've used my treadmill for many years. Both when recovering from surgery, for therapy and for everyday exercise. It has been a faithful tool in my overall health. When I had a problem Horizon gave me an inexpensive option. I so appreciate great service and great products.
The representative who spoke with me was very professional and knowledgeable, was able to work with my descriptions of parts and know what was needed.
My treadmill is now 10 years old and although I experienced two warranty situations I found that all of your customer assistance personnel are extremely cooperative, accommodating, and knowledgeable. It took several telephone conversations in order to insure that the treadmill was properly calibrated after component replacement and your people were very patient and encouraging during the entire process.