I called about a problem with my Horizon T-50 and talked to very pleasant woman. She was very helpful, told me how to correct my issue, and sent me the part. It went together very well, problem fixed!
We have had our Horizon Treadmill for 6 years and have not had any issues with it until now. The Tech Support I received from Stan was amazing. He listened over the phone and sent a detailed email with a solution to what he thought was the problem. I followed the instructions and our Treadmill was fixed. I have never received such great support on anything that we have owned. Our next treadmill will definitely be a Horizon.
I wanted to take a moment and mention how good Stan is at his job. I know that customer service and technical support can be a frustrating job at times. Generally, I'm sure he's dealing with people on a "bad" day. But his helpful demeanor on the phone and his knowledge was evident in the way he dealt with my case. I don't send these types of e-mails as much as I should, but Stan really made an impression on me with the careful explanation of what I was seeing and his patience in hearing the trouble I was having with the treadmill.
He's a good man to have on your team.
The customer service people that I dealt with, Kera, Laura & Kayla were all WONDERFUL! They were VERY patient and very easy to work with. My compliments to them!
Our treadmill has served us well over the years of fairly heavy use, and when we have needed it, we have received great customer service.