Thank you Horizon Fitness, and especially to Joe in helping to fix my old Horizon Fitness treadmill.
I would like to make mention that Joe is an awesome Customer Tech support person and took his time to help and explain how to replace our worn out belt with a new one. He was very knowledgeable, courteous, and took his time explaining the replacement procedure. I hope my email makes it way to his direct reports.
Horizon Fitness has an awesome find in him as a support person and I will definitely come back to Horizon Fitness for my next treadmill purchase--which could be at least another 10 years. Very good machines!
I wanted to drop a line to let you know that I received the replacement flywheel. It took me about 30 minutes to install it and I've done about a half-dozen workouts since repair. My bike is now whisper-quiet while in operation, so it appears that the new flywheel not only fixed the slipping clutch problem, but also corrected the noisy bearing issue I had from day one.
I am VERY grateful for the help you provided me in getting my bike up and running again. Being able to rely on your equipment for my health and well being is really important to me. Even though I had a problem with my bike, knowing firsthand the courtesy and support your company extended to me throughout is most encouraging.
This was an outstanding experience for me and a most impressive display of customer service from you and your company!
I would like to take this time to shout-out a Big THANK YOU to Shawn & Stan for the AWESOME service I received!
The service I received was organized, thorough, and timely! While communicating with Shawn & Stan I felt respected and that, together, we made accurate decisions in order to get my treadmill working again. They were very personable and I felt important to them. My needs were met and exceeded.
Additionally, I really appreciated Horizon’s “How To” videos which allowed me to be a part of this process. I feel I know my Treadmill more and moving forward, will do a better job taking care of it!
I will recommend anyone looking for Fitness Equipment to look for Horizon. Johnson does an amazing job backing up the product!
I am writing to show my appreciation for the excellent customer service that I was provided. I was very pleased with your help. You took care of everything for me. Your company has now gained a customer for life, because of the way you treated me.
You have provided the best customer service. I truly appreciate the above and beyond attitude and willingness to help.