I wanted to take a moment and mention how good Stan is at his job. I know that customer service and technical support can be a frustrating job at times. Generally, I'm sure he's dealing with people on a "bad" day. But his helpful demeanor on the phone and his knowledge was evident in the way he dealt with my case. I don't send these types of e-mails as much as I should, but Stan really made an impression on me with the careful explanation of what I was seeing and his patience in hearing the trouble I was having with the treadmill.
He's a good man to have on your team.
The representative who spoke with me was very professional and knowledgeable, was able to work with my descriptions of parts and know what was needed.
My treadmill is now 10 years old and although I experienced two warranty situations I found that all of your customer assistance personnel are extremely cooperative, accommodating, and knowledgeable. It took several telephone conversations in order to insure that the treadmill was properly calibrated after component replacement and your people were very patient and encouraging during the entire process.
I am taking the time to thank you for the very professional delivery service Estes Express Lines provided today. The very heavy (191lbs) treadmill shipped from Johnson Health Tech Cottage Grove, WI to Pittsburgh, PA. It arrived in perfect condition, within minutes of the appointment: 01/28/2014 11:59AM.
The driver of the truck made sure the box was delivered inside on the coldest day this Winter (-12 degrees F). He deserves some recognition for representing the motto of Estes Express Lines - SERVICE IS WHAT OUR PEOPLE DELIVER!
Thanks for choosing this delivery service, it was a great experience.
Very helpful, knowledgeable salesperson who patiently explained what I needed and possibly did not need to purchase. The belt I ordered arrived much sooner than I expected and was surprisingly easy to install. I am very pleased with the entire experience!