I'm a little late in writing, but I wanted to thank Stan for helping me with my elliptical problems. He was very attentive and helped explain everything to me while being very patient. Stan was an excellent resource and handled our conversation professionally and courteous. I commend your company on having such a good employee.
We are loyal Horizon customers and appreciate the reliability and quality of Horizon products. As loyal customers we are writing to commend your exceptional employee, Stan. In our recent requests for assistance from Horizon regarding our treadmill, Stan has exhibited a high level of professionalism, providing us with customer satisfaction that is a credit to Horizon and your department, and is part of the reason we look forward to purchasing additional Horizon equipment in the future.
Even more so, dealing with Stan has been a pleasure due to his cheerful, positive attitude. He walked us through the recalibration process with great patience and the machine is working great. Thank you for great customer service and thank you for hiring Stan, whom we consider to be a cut above. If the quality of a company’s customer service is an indicator of future success, Horizon has a long bright future ahead.
I wanted to take this opportunity to thank your customer support team for excellent service in resolving a warranty issue. I found each of the individuals I dealt with on your customer support team to be knowledgeable, helpful, prompt, and very courteous. I will certainly remember Johnson Health Tech's excellent response when purchasing equipment in the future.
A few days ago I contacted with you about a failed motor for my treadmill. I have received the new motor you sent to me, and the treadmill is working very well with the new motor. I would like to say thank you to all of you for the excellent services that you've provided. Your team is the best. Thank you again for the help.
This is true customer service. You just got a loyal customer.