I would like to take this time to shout-out a Big THANK YOU to Shawn & Stan for the AWESOME service I received!
The service I received was organized, thorough, and timely! While communicating with Shawn & Stan I felt respected and that, together, we made accurate decisions in order to get my treadmill working again. They were very personable and I felt important to them. My needs were met and exceeded.
Additionally, I really appreciated Horizon’s “How To” videos which allowed me to be a part of this process. I feel I know my Treadmill more and moving forward, will do a better job taking care of it!
I will recommend anyone looking for Fitness Equipment to look for Horizon. Johnson does an amazing job backing up the product!
I am writing to show my appreciation for the excellent customer service that I was provided. I was very pleased with your help. You took care of everything for me. Your company has now gained a customer for life, because of the way you treated me.
You have provided the best customer service. I truly appreciate the above and beyond attitude and willingness to help.
I have an older model Horizon treadmill that stopped working. I've grown so used to companies that would rather sell you a new product instead of helping you fix the old one that I didn't initially call Horizon for help. That almost turned out to be a huge mistake. I loved my T50, so right before we ordered a new treadmill, I called Horizon thinking it was against the odds that I could get help fixing my old treadmill. Well long story short, I had the part I needed in two days and my old T50 is humming like new. Thank you! Any company that supports products that are ten years old is a customer focused company and when my T50 finally does give out, it will be replaced with a Horizon brand and none other. Thank you from a very satisfied and now very loyal customer.
Rarely does one see such prompt, professional, and thorough customer service. You truly care about your customers!