We have had this elliptical for 3 months now and love it! We use it every day and are very impressed. The machine performs well and gives a good workout. We had a friend put it together for us to make sure it was done correctly...it only took him about half an hour. My husband who is use to strenuous gym workouts and good equipment was skeptical about getting a decent machine for this price, but he has been very pleased with the quality of the EX57. Free delivery arrived within one week of ordering and they were very helpful in delivering the machine when we were home, calling ahead of time. Definitely recommend this item!