Designed for Life
Designing long-lasting fitness equipment that you’ll want to use is what we do. We emphasize comfort and value, and we refuse to compromise on quality.
A Better Experience
From product assembly to friendly customer support, we make it as easy as possible to fit exercise into your life, and we’re always here when you need us.
An Industry Leader
We know we’re on the right path when industry experts and our customers agree that Horizon delivers the most value you’ll find in home exercise equipment.
What Our Customers Are Saying
We are loyal Horizon customers and appreciate the reliability and quality of Horizon products. As loyal customers we are writing to commend your exceptional employee, Stan. In our recent requests for assistance from Horizon regarding our treadmill, Stan has exhibited a high level of professionalism, providing us with customer satisfaction that is a credit to Horizon and your department, and is part of the reason we look forward to purchasing additional Horizon equipment in the future.
Even more so, dealing with Stan has been a pleasure due to his cheerful, positive attitude. He walked us through the recalibration process with great patience and the machine is working great. Thank you for great customer service and thank you for hiring Stan, whom we consider to be a cut above. If the quality of a company’s customer service is an indicator of future success, Horizon has a long bright future ahead.
I have never had better customer service in all my life, and I am 63 years old. I have put over 6000 miles on my machine, you have always diagnosed the problem 100% correct and sent what ever I needed. THANKS!
PS - I'm going for 10,000 miles.
"Customer support is outstanding! Really, I wish other businesses would copy your process because EVERYONE I dealt with was friendly, kind and helpful."
"You'd truly have to work hard to do any better than you've already done. Your customer service department and customer service reps are the BEST I've ever had to deal with. Your company should be proud."
"I must say you folks at Johnson Health Tech North America are fantastic! Your phone and email support is prompt, very courteous, you provide simple and effective instructions, and my inquires were always followed up timely! I can't thank you enough for your excellent support!"
"Thank you for being so diligent about my warranty. You are truly showing great customer service. I have been in retail for over 10 years and it is great to have follow-up like yours! Thank you again for your effort I truly appreciate it."
"Nothing can improve excellence. If all customers are served as well as I was, you will always have the very highest customer satisfaction."